Frequently Asked Questions
What is Craft Tapp?
A Local Craft Beer Discovery Club! We work closely with new and existing independently-owned local craft breweries to send you premium and exclusive craft beer right to your door anywhere in your province!
Do I know what I will be getting?
Nope! That’s the beauty of it! You will get all the beers (and maybe even an early seasonal or an exclusive) from a different local craft brewery.
What if I don’t like some of the beers that I received?
Although Craft Beer is amazing, there might be some flavours that you may not like but that’s the beauty of tasting new beers! Our aim is to give you a variety of beers from the brewery so that you can taste as much of them as they can get in our box!
Can I cancel my subscription half-way through?
We will be sad to see you go, but you totally can cancel no-charge. Just log into your account and cancel the subscription! However be sure to cancel before your renewal date.
What happens if the bottles/cans are broken?
Although that is very rare, we understand mistakes can happen. First and foremost, don’t drink from the box because your safety is first priority.
Second, if possible, take a picture of the leaky box and bottles.
Third contact us at firstname.lastname@example.org
and someone will get back to you ASAP.
Do you guys have an On-Demand feature?
Yes we do! But we are rolling it out in a few months. Just like craft beer, we want to make sure we put out a quality product that everyone can use and enjoy. Sign up for our On-Demand platform updates to stay in the know!
Can I add extra beer into my package?
We are adding that feature soon!
I have more questions that I need answered, where can I contact you?
No sweat! We are always ready to talk to fellow craft beer fans! Feel free to drop us a message at email@example.com
Can I gift a subscription?
Yes! But, just purchase the subscription like you normally would and click “Ship to a Different Address.” The person receiving the shipment has to be of legal age and must be present to sign for it.
I love craft beer from another province, but I don’t live there, can I still get it?
Unfortunately no, but we are currently working on shipping to outside of provinces, but are main aim is to give you a taste of breweries from within your province.
How does it work when I sign up for a subscription?
You will get billed on the day you sign up for the next month’s delivery and then your subscription will be renewed until you cancel.
If you intend to cancel, please be sure to cancel prior to your next renewal
Do you take Debit card or Prepaid Visa/Mastercard?
No, it has to be a valid credit card
Do you take Cryptocurrency (Bitcoin, Litecoin, etc.)?
Not yet, but we will shortly
Can I change my shipping/billing address half-way through a subscription?
Yes absolutely! Log in through the “My Account” tab at the bottom of the page and you will be able to change it.
When do I get my order?
We deliver by the 3rd Friday of every month
What if I am not home when it comes?
Because it’s alcohol, we can’t leave it at your door. A note will be left on your door directing you to go to the nearest Canada Post. We send you a tracking number so you know exactly where it is and when it’s on the way!
Can my significant other/children sign for the package if I am busy or not home?
Yes! But they have to be of legal age. Being alcohol, we have to make sure the recipient is of legal age. If the individual (purchaser or gift recipient) looks underage, appropriate ID must be given.
Will I get a receipt?
Yes absolutely! We will be giving two separate receipts through email.
What shipping carrier do you use?
We proudly use Canada Post!
Can I track my package?
Absolutely! Once it goes into transit, we will share a tracking number with you!
How long until I get my order?
We send them off a week in advance to make sure there is ample time for you to get it by the Friday